Account Activation Process

To activate your account, please follow these steps:

1. Go to your declared email address and check the activation email sent by ActiveOne Pharmacy
2. Click "Activate your account"
3. Once activated, you will receive a confirmation email.
4. Go to activeonepharmacy.myshopify.com to log in to your account.

How do I reset my password?

If you forgot your password, you can easily reset it using the self-service option on the login page:

1. Go to the Online Pharmacy login page.

2. Click “Forgot Password.”

3. Enter your registered email address.

4. Check your email and click “Reset Password.”

5. Follow the instructions to create a new password.

The system-generated email may arrive within a few seconds to a few minutes, depending on your internet connection.

Are there any validation or security requirements?

To reset your password, you must use the email address registered in the Online Pharmacy system. This security step ensures that only the account owner can reset their password.

Forgot Username / Registered Email

• What is my username? 
  Your username is your registered email address.
•  What should I do if I forgot my email address?
  If you forgot or no longer have access to your registered email address, please coordinate directly with your HR team for assistance. HR will help validate your details and endorse the request as needed.
• Can the system retrieve, change, or resend my username/email?
  For security and identity protection reasons, the Online Pharmacy provider requires HR endorsement for account recovery.

Note:

• For members who have pre-registered for special discounts (PWD/Senior), documents will need to be re-submitted. Please refer to the pre-registration process for guidance on resubmitting your documents.