For concerns about:

Partner

Contact details

Availment

Support requests while at the hospital (emergency room, outpatient, and inpatient cases)

Dental benefits

Intellicare

Intellicare Hotline:

(02) 7902-3400

(02) 8789-4000

Provincial Toll-Free Hotline:
PLDT: 1-800-10-789-4000

24/7 Call Support:

·       0920-9704724 (Smart)

·       0917-8404894 (Globe)

·       0922-8913957 (Sun)

24/7 Text Support:

·       0920-9518452

·       0917-8052502

·       0922-8913925

HMO administrative concerns & inquiries

Supporting document submissions

Feedback on HMO services, including HMO network (outpatient, inpatient, hospital, and dental) providers

Reimbursement follow-ups

ActiveLink

Dedicated ResultsCX helpdesk:
[email protected]